Frequently Asked Questions

Everything you need to know about our gear and services.

What materials are used in Sherpa Adventure Gear products?

We prioritize high-quality, sustainable materials including recycled polyester, organic cotton, and ethically sourced wool to ensure durability and comfort in extreme conditions.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3 to 7 business days. Expedited shipping options are available at checkout if you need your gear sooner.

What is your return and exchange policy?

We offer a 30-day return policy on all unworn items with original tags attached. Returns are easy to process through our online portal, and exchanges are free of charge.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How do I care for my technical outerwear?

To maintain performance, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and hanging to dry. Avoid bleach and fabric softeners.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna.